NEVER TELL A TENANT THAT YOU WILL

“CHECK WITH THE OWNER” WHEN THE TENANT MAKES A REQUEST

 

1.   Many Tenants request things that are unusual and the Property Manager does not know the answer.

 

2.   Telling a Tenant that you will “check with the owner” is a massive mistake.

 

3.   A Tenant should know that YOU are in charge and not the owner.

 

4.   If you do not know the answer to a request, you must simply put the answer off and respond in writing later when you know the answer.

 

5.   If you tell a Tenant you will “check with the owner” this creates an expectation on the Tenant’s part that may be incorrect.  

 

6.  If you fail to get back to the Tenant on the request, often the Tenant will expect a request has been approved or what the Tenant wants is acceptable.

 

7.  If there is a delay with getting back to the Tenant, this can cause an expection that the Tenant’s request is approved.

 

8.  Verbal conversations with a Tenant are a massive mistake and have been the cause of litigation, disputes, wasted time and failed evictions.

 

THE PROPERTY MANAGER SHOULD NEVER IMPLY THAT HE OR SHE HAS TO ANSWER TO OR CHECK WITH A PROPERTY OWNER.  THE PROPERTY MANAGER MUST BE SEEN AS THE AUTHORITY AND THE PERSON WHO MAKES ALL DECISIONS. 

 

THE TENANT SHOULD NOT BE INFORMED OF ANY OF YOUR DISCUSSIONS WITH AN OWNER AND THE PROPERTY MANAGER MUST STRIVE TO HAVE THE OWNER INVOLVED IN AS FEW THINGS AS POSSIBLE.

 

“Serving the Property Management Professional”

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